This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes when I open some sites or when downloading or uploading files

  • 2 uphendule
  • 4 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu cor-el

more options

All my plug-ins are updated; I'm have Windows XP SP3; crash reports have been submitted to Mozilla. Crash happens once every two days; sometimes twice. Here's a copy of the latest crash report.

I'd appreciate any help. Many thanks!

All my plug-ins are updated; I'm have Windows XP SP3; crash reports have been submitted to Mozilla. Crash happens once every two days; sometimes twice. Here's a copy of the latest crash report. I'd appreciate any help. Many thanks!

All Replies (2)

more options

This is probably java crashing, do you need java, and is that up-to-date.


more options

You can also try to disable the Java Quick Starter extension.

  • Tools -> Add-ons -> Extensions
  • Control Panel -> Java -> Advanced tab -> Miscellaneous -> Java Quick Starter (disable)