This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox not displaying a window now it's updated. Via safe mode, disabling addons and resetting to defaults does not help.

  • 2 uphendule
  • 2 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Tiera

Tiera
Tiera
more options

I've opened via safe mode but all add-ons are disabled so I can't deal with them that way. Via the initial safe mode pop up I've selected disable add-ons, reset toolbars and controls, reset user preferences to Firefox defaults and restore default search engines (so everything except delete bookmarks). Hitting 'make changes and restart' button shows that firefox loads in the task manager but still no window opens.

I've also uninstalled, rebooted, re-installed, rebooted but I'm lost for what to do now :-/

I've opened via safe mode but all add-ons are disabled so I can't deal with them that way. Via the initial safe mode pop up I've selected disable add-ons, reset toolbars and controls, reset user preferences to Firefox defaults and restore default search engines (so everything except delete bookmarks). Hitting 'make changes and restart' button shows that firefox loads in the task manager but still no window opens. I've also uninstalled, rebooted, re-installed, rebooted but I'm lost for what to do now :-/

Isisombululo esikhethiwe

That didn't work for me unfortunately, but I updated everything and anything that needed it. Cleaned the registry and de-fragmented the main disc also.

I ended up restoring a previous version of Firefox though. It now shows as the current version so I figure that there was a corrupt file somewhere that for some reason didn't repair when I uninstalled and then reinstalled the current version directly.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you able to start Firefox in Save mode?

If that works then try to disable hardware acceleration.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

If disabling hardware acceleration works then check if there is an update available for your graphics display driver.

Tiera
Tiera Umnikazi wombuzo
more options

Isisombululo Esikhethiwe

That didn't work for me unfortunately, but I updated everything and anything that needed it. Cleaned the registry and de-fragmented the main disc also.

I ended up restoring a previous version of Firefox though. It now shows as the current version so I figure that there was a corrupt file somewhere that for some reason didn't repair when I uninstalled and then reinstalled the current version directly.

Okulungisiwe ngu Tiera