This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Gmail keeps moving me to safe mode says i'm running version 3.6

  • 3 uphendule
  • 2 zinale nkinga
  • 7 views
  • Igcine ukuphendulwa ngu Me

more options

I am running ver. 11 of Firefox but Gmail keeps saying I am running ver. 3.6. I have disabled EVERYTHING but I still keep getting "Some important features may not work in this version of your browser, so you have been redirected to the Basic HTML version. Upgrade to a modern browser, such as Google Chrome." AFAIC, 3.6 IS a modern browser. Are they doing this just to get me to use Chrome? I am running Windows XP SP3

I am running ver. 11 of Firefox but Gmail keeps saying I am running ver. 3.6. I have disabled EVERYTHING but I still keep getting "Some important features may not work in this version of your browser, so you have been redirected to the Basic HTML version. Upgrade to a modern browser, such as Google Chrome." AFAIC, 3.6 IS a modern browser. Are they doing this just to get me to use Chrome? I am running Windows XP SP3

Isisombululo esikhethiwe

Let's do this: in your address bar, type in "about:config" (without the quotes) and press enter. Click the "I'll be careful, I promise" button. Type "Useragent" into te search box, press Enter. If anything shows "User Set" right click it, and click "reset" restart Firefox. Then, go to Help, About Firefox, and install any updates you see there. Does that work now? It looks like a toolbar may have corrupted your user agent, making gmail think you are using Firefox 3.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (3)

more options

Isisombululo Esikhethiwe

Let's do this: in your address bar, type in "about:config" (without the quotes) and press enter. Click the "I'll be careful, I promise" button. Type "Useragent" into te search box, press Enter. If anything shows "User Set" right click it, and click "reset" restart Firefox. Then, go to Help, About Firefox, and install any updates you see there. Does that work now? It looks like a toolbar may have corrupted your user agent, making gmail think you are using Firefox 3.

more options

You have a user agent that is corrupted by Fast Browser Search (FBSMTWB) and that identifies you as Firefox 3.0.11

  • Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.11) Gecko/2009060215 Firefox/3.0.11 FBSMTWB

See:

more options

A GREAT BIG THANK YOU!!!!! goes out to cor-el and Tylerdowner for this assist!! Problem is solved, beaten, vanquished, whipped, done for and is gone!

Wonderful job, y'all!