This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Updated Firefox and now Incredimail will not open

  • 4 uphendule
  • 12 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu user633449

kenisgod1
kenisgod1
more options

Updated Firefox and now Incredimail will not open.

Uninstalled Firefox then Incredimail works fine.

Reinstalled Firefox and Incredimail will not open..

Uninstalled Incredimail and reinstalled and Firefox will not open...

Tried all the same uninstall/reinstalls in safe mode with the same results.

These two programs are not playing nice with each other....

Updated Firefox and now Incredimail will not open. Uninstalled Firefox then Incredimail works fine. Reinstalled Firefox and Incredimail will not open.. Uninstalled Incredimail and reinstalled and Firefox will not open... Tried all the same uninstall/reinstalls in safe mode with the same results. These two programs are not playing nice with each other....

All Replies (4)

user633449
user633449
more options

If you install Firefox 13, does Incredimail work better? you are running a very old version of Firefox right now.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you downgrade to a previous Firefox version as you now seem to be using Firefox 3.6.17 according to the user agent?

See:

kenisgod1
kenisgod1 Umnikazi wombuzo
more options

Yes I had to do a system restore to the older version of Firefox to get my Incredimail and Firefox to work at the same time.

user633449
user633449
more options

Alright then, try completely uninstalling Firefox, and then try restarting your computer and installing Firefox 13 again from www.getfirefox.com.

Also, is there a specific reason you are using Incredimail? All my experiences with it seem to be quite bloated, and poor quality. Using another email client such as Windows Live Mail will be a better solution (and you can do backgrounds and emoticons if you want in Windows live too )