This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

When attempting to use Firefox email, I get a yellow background popup headed ' There is a problem with this message.

  • 1 baphendule
  • 2 zinale nkinga
  • 8 views
  • Igcine ukuphendulwa ngu cor-el

more options

when i attempt to open Firefox Mail, I get a popup (yellow background) with the heading "There is a problem with this message". We are sorry, but Yahoo Mail has encountered a temporary problem, referring to Temporary Error 4. It goes on to suggest that I might solve the problem by going to Yahoo Help Page. I tried this to no avail. Can you help? Please keep it simple as I am sort of computer impaired. Thanks, Bob Mayfield

when i attempt to open Firefox Mail, I get a popup (yellow background) with the heading "There is a problem with this message". We are sorry, but Yahoo Mail has encountered a temporary problem, referring to Temporary Error 4. It goes on to suggest that I might solve the problem by going to Yahoo Help Page. I tried this to no avail. Can you help? Please keep it simple as I am sort of computer impaired. Thanks, Bob Mayfield

All Replies (1)

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"