This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

When watching youtube the video randomly jumps to the start of the video even if the cursor is not on the video.

  • 1 baphendule
  • 9 zinale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu mcmbjones

more options

When watching youtube the video randomly jumps to the start of the video even if the cursor is not on the video. This happens randomly and does not seem to be a problem with the videos as they run fine. what is going on?

When watching youtube the video randomly jumps to the start of the video even if the cursor is not on the video. This happens randomly and does not seem to be a problem with the videos as they run fine. what is going on?

All Replies (1)

more options

Several times every day YouTube shuts down some of their servers to update stuff. Be patient if YouTube is slow, stuck or mangled. Transmissions from YouTube to your computer are done in multiple tiny packets of data and flash at a time. That's why sometimes you may get any of these scenarios: bits and pieces of text/thumbnails in weird places; sluggish loading/buffering; the spinning circle going on forever; or the player being blank. This problem could fix itself within a few hours or by the next day.

If your YouTube continues to behave slow, stuck or strange, it's very possible that your directories of "temporary internet files" and RAM (sometimes known as "cache") are close to the maximum and just cannot take anymore, the end result being any of the above scenarios or videos that: A) come to a complete freeze; B) start/stop/start/stop in a choppy way; or C) never even make it onto your screen.

"Temporary internet files" are tiny bits of webpages that get permanently put on your hard-drive. They will remain forever on your computer, gradually plugging it up like hair stuck in a sink drain, until you finally get rid of them once and for all. Thus, exit out of YouTube, then clear your "cache" of all its "temporary internet files", "cookies" and "history". It is best if you shutdown and reboot afterwards. You'll be amazed at how "fresh" and "new" your YouTube will be.