This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I try to update firefox on my MacBook. When I slide the icon to my applications folder it tells me cannot install and some items had to be skipped.

  • 3 uphendule
  • 1 inale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu cor-el

more options

After I download. I slide the FF icon to the applications folder. I enter my password, and then it tells me that that it could not update and some items had to be skipped. I checked finder and unlocked the items and it still gave me the same error. I am using OSX Lion.

After I download. I slide the FF icon to the applications folder. I enter my password, and then it tells me that that it could not update and some items had to be skipped. I checked finder and unlocked the items and it still gave me the same error. I am using OSX Lion.

All Replies (3)

more options

Is Firefox running when you try to do that? You have to exit Firefox before you can replace it.

more options

No, firefox is not running

more options

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.