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XUL runner msg says 15.0.1 not compatible w/min<14.0.1 max >14.0.1

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sv_ctb
sv_ctb
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We have 14.0.1 on a W7 x64 machine. We downloaded the 15.0.1 install and when we tried to run it we get the XUL message above. What can we do to recover as we can't start firefox anymore. Thnx for your help.

We have 14.0.1 on a W7 x64 machine. We downloaded the 15.0.1 install and when we tried to run it we get the XUL message above. What can we do to recover as we can't start firefox anymore. Thnx for your help.

Isisombululo esikhethiwe

hello, this error might be caused by security programs such as zone alarm - please temporarily disable those programs for the following procedure:

  • download the full firefox 15.0.1 setup file from getfirefox.com
  • uninstall firefox on the machine (but don't chose to delete your custom files & settings in the uninstaller)
  • manually delete all remaining files in the firefox program folder, which usually resides in C:\Program Files (x86)\Mozilla Firefox\
  • reinstall firefox
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (3)

philipp
philipp
  • Moderator
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Isisombululo Esikhethiwe

hello, this error might be caused by security programs such as zone alarm - please temporarily disable those programs for the following procedure:

  • download the full firefox 15.0.1 setup file from getfirefox.com
  • uninstall firefox on the machine (but don't chose to delete your custom files & settings in the uninstaller)
  • manually delete all remaining files in the firefox program folder, which usually resides in C:\Program Files (x86)\Mozilla Firefox\
  • reinstall firefox
rpeake
rpeake
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You might consider changing the dependency to require zulrunner version >15.0.0instead of the current maxversion 15.0.0 minversion 15.0.0 (as it appears on my error message in win 7 64-bit).

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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See:

Do a clean reinstall and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\) before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.