This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

FF now freezes ~every 10 mins. Get Adboe "script in this movie is causing Flash to run slowly." reinstalled FF and have latest versions of FF&Flash. Help pls

  • 2 uphendule
  • 15 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu cor-el

jonross
jonross
more options

Have used FF since v1. NEVER had a problem. NOW it freezes like every 10 minutes from any random web page on computers at home AND work. Have researched this and have done the following: 1) reinstalled FF, 2) updated to latest versions of both FF and Adobe Flash per instructions here. It still freezes.

The message I get is: "A script in this movie is causing Adobe Flash Player to run slowly. If it continues to run, your computer may become unresponsive. Do you want to abort the script?"

Then a dialog box that you can't click in eventually after 2-5 mins FF starts working again - until it doesn't.

I "heart" FF - but don't have the time to troubleshoot and fiddle with my browser just so it works. Looks like I am being FORCED to make the move to Chrome, which is a shame.

Anything I can do?

Thanks!

Have used FF since v1. NEVER had a problem. NOW it freezes like every 10 minutes from any random web page on computers at home AND work. Have researched this and have done the following: 1) reinstalled FF, 2) updated to latest versions of both FF and Adobe Flash per instructions here. It still freezes. The message I get is: "A script in this movie is causing Adobe Flash Player to run slowly. If it continues to run, your computer may become unresponsive. Do you want to abort the script?" Then a dialog box that you can't click in eventually after 2-5 mins FF starts working again - until it doesn't. I "heart" FF - but don't have the time to troubleshoot and fiddle with my browser just so it works. Looks like I am being FORCED to make the move to Chrome, which is a shame. Anything I can do? Thanks!

All Replies (2)

Jan.
Jan.
more options

Try the Firefox Safe Mode to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open the Firefox 4.0+ Safe Mode by holding the Shift key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Don't select anything right now, just use "'Start in Safe Mode" To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again. If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.

Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin