This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I'm having problems with firefox sync

  • 1 baphendule
  • 3 zinale nkinga
  • 8 views
  • Igcine ukuphendulwa ngu Ibai

enchant
enchant
more options

Firefox sync is driving me nuts. I have a Samsung Galaxy 5 player with firefox installed. I've set up an account with firefox sync. On my android player, I tell firefox to sync up. It asks me to enter a code on my computer. On my computer, Firefox/Tools/Options/Sync, There are only two text links: "Set up firefox sync" and "Pair a device". I've already done the setup, so if I click on "Pair a device", it asks for the code. I enter the code that's displayed on my android device.

At this point, it takes me again to the setup screen to create or sign into an account, WHICH I'VE ALREADY DONE, many times. I click on "I have an account". It brings me to the Sign In page. Part of the sign in is it asks me for a recover key (WHY????). Instructions: "You can get a copy of your recovery key by going to sync options on your other device" (what other device - my android player?) "and selecting 'my recovery key' under 'manage account'."

No such options exist in the sync settings on my android player.

Can anyone help me?

Firefox sync is driving me nuts. I have a Samsung Galaxy 5 player with firefox installed. I've set up an account with firefox sync. On my android player, I tell firefox to sync up. It asks me to enter a code on my computer. On my computer, Firefox/Tools/Options/Sync, There are only two text links: "Set up firefox sync" and "Pair a device". I've already done the setup, so if I click on "Pair a device", it asks for the code. I enter the code that's displayed on my android device. At this point, it takes me again to the setup screen to create or sign into an account, WHICH I'VE ALREADY DONE, many times. I click on "I have an account". It brings me to the Sign In page. Part of the sign in is it asks me for a recover key (WHY????). Instructions: "You can get a copy of your recovery key by going to sync options on your other device" (what other device - my android player?) "and selecting 'my recovery key' under 'manage account'." No such options exist in the sync settings on my android player. Can anyone help me?

All Replies (1)

Ibai
Ibai
  • Administrator
more options

Hi enchant!

I'm sorry to read that you are having difficulties to login to Firefox Sync.

What it is happening right now is that you are trying to log-in to your old account and trying to recover the data from the previous syncs (that's what the recovery key is for). Your data is encrypted with the key and it's not accessible if you don't have it anymore.

If you don't care about it (and that's what I'm reading) you can simply reset the Recovery Key and sync the data that you have in the Android today and the Desktop browser. You can learn how to do it in this article: https://support.mozilla.org/en-US/kb/ive-lost-my-firefox-sync-account-information#w_ive-lost-my-recovery-key

Let me know if this helps.