Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Have Win7 Enterprise N, Mirefox 15.0.1 with Flash 10.3 OR latest 11 will NOT Load numerous Flash Pages and embedded Videos. This is FRUSTRATING!STOP THIS!!!!

  • 1 baphendule
  • 3 zinale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu John99

more options

After auto update of Firefox in Sept, some of the sites with embedded videos (MSN,Yahoo etc) and numerous sites with Flash images will not load. I tried to resolve it by uninstalling the Flash and go back to 10.x with same issue. Then I downgraded FF to 10.3 and that worked. BUT it Forces me to upgrade and Crashes. I have tried all options on the support and on other sites. NONE work. This is absolutely frustrating. If this can't be resolved, I will be forced to go to IE, which I have not been a fan of since 2006.... and prefer not to change. WHO _ WHAT do I need to do to get these sites to display Flash video and images, with my setup: Win 7 Ent, 64 bit, with Firefox Version 15.0.1 and Flash 10.3 and then tried 11. Thanks!


Additional comments from a second thread added by Moderator:
I am running Win 7 Ent, 64 bit with Flash 10.3 and NONE of the MSN/Yahoo and numerous sites with Flahs video and images will load. I have tried ALL the options posted on these sites, none work.

The Finger pointing of FLASH and Mozilla is frustrating and not helping! I have not choice to move to IE, reluctantly, if this issues continues. The only Config that works, is FF 11 and Flash 10.3 BUT FF keeps crashing and forcing me to upgrade. This is unacceptable. Please provide a WORKING solution.

After auto update of Firefox in Sept, some of the sites with embedded videos (MSN,Yahoo etc) and numerous sites with Flash images will not load. I tried to resolve it by uninstalling the Flash and go back to 10.x with same issue. Then I downgraded FF to 10.3 and that worked. BUT it Forces me to upgrade and Crashes. I have tried all options on the support and on other sites. NONE work. This is absolutely frustrating. If this can't be resolved, I will be forced to go to IE, which I have not been a fan of since 2006.... and prefer not to change. WHO _ WHAT do I need to do to get these sites to display Flash video and images, with my setup: Win 7 Ent, 64 bit, with Firefox Version 15.0.1 and Flash 10.3 and then tried 11. Thanks! <i>Additional comments from a [/questions/938849/ second thread] added by Moderator:</i><br /> I am running Win 7 Ent, 64 bit with Flash 10.3 and NONE of the MSN/Yahoo and numerous sites with Flahs video and images will load. I have tried ALL the options posted on these sites, none work. The Finger pointing of FLASH and Mozilla is frustrating and not helping! I have not choice to move to IE, reluctantly, if this issues continues. The only Config that works, is FF 11 and Flash 10.3 BUT FF keeps crashing and forcing me to upgrade. This is unacceptable. Please provide a WORKING solution.

Okulungisiwe ngu cor-el

All Replies (1)

more options

Hi Juurraa,
Sorry you are having problems. Everyone finds this frustrating.

I know you have tried several things but here are some ideas you may wish to consider again, but try them carefully and in this order.

  1. Use the latest version of Firefox, it is as likely as any other recent version to work with Flash, and will be more likely to be secure.
    (fX 15 is about to upgrade to fx 16 anytime now)
  2. sometimes an Adobe uninstaller may be needed (lets ignore that for now)
  3. try FlashPlayer 11.4 or whatever the latest version
    (available from http://get.adobe.com/flashplayer/ )

If you follow the above advice I would hope

  • FlashPlayer will work without crashing
    • if it does crash then provide CrashIDs (I will explain that if necessary).
  • Flash Player will not upgrade itself from Flash 10.3 if that is what you choose