This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Flash player stops

  • 7 uphendule
  • 2 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu jimbir

jimbir
jimbir
more options

This is more of a solution than a question...

I was running Firefox 17.0 and flash player 11.5.502.110. When trying to watch a video, whether on you tube or something included in an email, the video would freeze but the audio portion will continue. As soon as I moved my mouse, the video would catch up to the audio. both would play in sync for a short while then the video would freeze again.

I solved the problem by installing Flash Player 10.3.

Jim B.

This is more of a solution than a question... I was running Firefox 17.0 and flash player 11.5.502.110. When trying to watch a video, whether on you tube or something included in an email, the video would freeze but the audio portion will continue. As soon as I moved my mouse, the video would catch up to the audio. both would play in sync for a short while then the video would freeze again. I solved the problem by installing Flash Player 10.3. Jim B.

Okulungisiwe ngu jimbir

All Replies (7)

philipp
philipp
  • Moderator
more options

hello jim, it would be interesting to know what security software (anti-virus/firewall/etc.) is running on your pc? maybe it is somehow interfering with the sandbox that adobe has introduced for its flash plugin for firefox since version 11.3....

jimbir
jimbir Umnikazi wombuzo
more options

Firewall is off. I'm using the latest versions of AVG and Superantispyware. Can't say how these affect FP all I know ie FP 10.3 works.

Okulungisiwe ngu jimbir

philipp
philipp
  • Moderator
more options

ok, as far as i know those two shouldn't be an issue... this also is discussed at the adobe forums & there the solution given is also to downgrade to version 10.3 of the plugin at the moment: http://forums.adobe.com/message/4500293

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
jimbir
jimbir Umnikazi wombuzo
more options

Thanks. Don't have realplayer installed. How do I disable 11.3 protected mode? Tried disabling hardware acceleration, Didn't help

Jim

ideato
ideato
more options

Hello jimbir, ....."How do I disable 11.3 protected mode?" ...

it is in madperson's and cor-el's links

thank you

jimbir
jimbir Umnikazi wombuzo
more options

Thank you. Found it.

Jim