This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Since I installed Firefox 17.0.1, the program has become unstable. I have a hard time getting the program to respond to start. I have to try at least 3 times

  • 1 baphendule
  • 13 zinale nkinga
  • 6 views
  • Igcine ukuphendulwa ngu cor-el

more options

As I mentioned, the program will not start on the first time that I click the icon. The hourglass appears for a second or two and then disappears. I have to try at least 3 or more times before the program responds. Should I try to uninstall 17 and reinstall 16. I have already uninstalled 17 and reinstalled it.

As I mentioned, the program will not start on the first time that I click the icon. The hourglass appears for a second or two and then disappears. I have to try at least 3 or more times before the program responds. Should I try to uninstall 17 and reinstall 16. I have already uninstalled 17 and reinstalled it.

Isisombululo esikhethiwe

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:


Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (1)

more options

Isisombululo Esikhethiwe

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:


Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.