This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes in safe mode as well as normal. Latest crash id is Crash ID: bp-80664207-57b7-4393-967e-b11532121213

  • 1 baphendule
  • 2 zinale nkinga
  • 13 views
  • Igcine ukuphendulwa ngu cor-el

more options

Firefox is crashing on startup. I created a new profile a month or so ago because of what I thought was profile corruption (no bookmarks no addons, just a vanilla profile), and that was working until today, when it started crashing, even started in Firefox safe mode. I'm stumped.

Firefox is crashing on startup. I created a new profile a month or so ago because of what I thought was profile corruption (no bookmarks no addons, just a vanilla profile), and that was working until today, when it started crashing, even started in Firefox safe mode. I'm stumped.

All Replies (1)

more options

Could you at least try to install the latest Firefox 3.6.28 version?

Did you try a new profile this time?


For an unofficial Firefox 17.0 ESR compatible version (TenFourFox) that runs on PowerPC Macs with OS X 10.4.11 or OS X 10.5.8 you can look at: