This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox 18.0, Vista Home Premium, NOrton Toolbar--Crashes Firefox

  • 1 baphendule
  • 6 zinale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu cor-el

drc0304
drc0304
more options

I have Norton Toolbar 2013.2.3.1 installed on January 9, 2013

When I enable the Norton Toolbar on a Vista system, Firefox crashes when I exit Firefox.

However, I have a Windows 8 Pro laptop, with Firefox 18, and the identical Norton Toolbar--and this works fine.

Any clues

I have Norton Toolbar 2013.2.3.1 installed on January 9, 2013 When I enable the Norton Toolbar on a Vista system, Firefox crashes when I exit Firefox. However, I have a Windows 8 Pro laptop, with Firefox 18, and the identical Norton Toolbar--and this works fine. Any clues

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You may have to disable specific components in Norton that interact with Firefox.
Possible causes are Norton Confidential or Norton Identity Safe (coFFPlgn.dll) that are causing crashes.
You can check the crash signature by visiting cash ID links found on the about:crashes page.

See also: