This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

FF19 Win7x64 Crashes

  • 5 uphendule
  • 2 zinale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu sbmlat

sjezdic
sjezdic
more options

Crash ID: bp-e84fff06-c886-4afe-8305-f0e222130227 What to do? 

All plugins and add ons disabled.

It started right after Adobe Flash upgrade download.

Thanks!

Crash ID: bp-e84fff06-c886-4afe-8305-f0e222130227 What to do? All plugins and add ons disabled. It started right after Adobe Flash upgrade download. Thanks!

Isisombululo esikhethiwe

If you disable Hardware acceleration, does that help? Turning off hardware acceleration

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 3

All Replies (5)

user633449
user633449
more options

Isisombululo Esikhethiwe

If you disable Hardware acceleration, does that help? Turning off hardware acceleration

sjezdic
sjezdic Umnikazi wombuzo
more options

Yes, now FF does not crash. Does this mean that I have some other problem I might want to look into?

user633449
user633449
more options

That means this is an issue with your graphics driver (possibly resulting from the Windows update) and how it talks with Firefox. Leave HWA disabled for now.

sjezdic
sjezdic Umnikazi wombuzo
more options

Thank you!

sbmlat
sbmlat
more options

I have the same issue from yesterday. It crashes every time I start the application. I disabled 'hardware acceleration' but still same issue. It works fine in safe mode.

Here are the crash id's.

bp-a6ff7e94-1b88-4d5b-8a3d-33ee12130303 bp-8d134e7c-1e43-4dba-9cbb-c82962130303 bp-e2a50cc7-4622-4f2f-9c46-08ca02130303 bp-438eaff5-494b-4bfc-ac88-b78012130303

Okulungisiwe ngu sbmlat