This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

taking to long to load or reload YouTube videos

  • 1 baphendule
  • 2 zinale nkinga
  • 8 views
  • Igcine ukuphendulwa ngu iamjayakumars

rue1
rue1
more options

greetings. I have a wifi Xoom, 4.1.2. When I play a YouTube video at around 4 minutes it will stop with a pop up message, loading video. sometimes I can get it to start working by turning off the Xoom and then restarting the Xoom.

Updates are current, have switched browsers from Google to Firefox mobile to get away from safari. 

Thank you for your assistance, russell.
greetings. I have a wifi Xoom, 4.1.2. When I play a YouTube video at around 4 minutes it will stop with a pop up message, loading video. sometimes I can get it to start working by turning off the Xoom and then restarting the Xoom. Updates are current, have switched browsers from Google to Firefox mobile to get away from safari. Thank you for your assistance, russell.

All Replies (1)

iamjayakumars
iamjayakumars
more options

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. The Firefox cache temporarily stores images, scripts, and other parts of websites while you are browsing.
Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies, do the following:

  1. Tap the menu icon located at the top right corner. This is the icon with 3 bars. On older Android devices you'll have to press the hardware menu key and then tap More.
  2. Tap Settings.
  3. After that, you will be taken to the settings screen. In the settings screen, look under the section Privacy & Security and select Clear private data.
  4. You will then be taken to a list of what can be cleared. Select the following 2 for deletion:
    • Cookies & active logins
    • Cache
  5. After those have been selected, tap the Clear data button to actually clear the cache and cookies.

_______________________________________________________________________________

Try with Firefox Beta/Aurora