This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

how can I get my favorites files and folders after upgrading to a new version?

  • 1 baphendule
  • 1 inale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu cor-el

Daysee
Daysee
more options

Hi. I recently rebooted my computer back to factory condition an upgraded to the newest version of fire fox. I lost all my favorites, bookmarks and important folders. Is there a way I can restore that information back to fire fox?

Hi. I recently rebooted my computer back to factory condition an upgraded to the newest version of fire fox. I lost all my favorites, bookmarks and important folders. Is there a way I can restore that information back to fire fox?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Not if you didn't backup your personal data in the Firefox program folder or were using Firefox Sync.

You should always backup your personal data before reformatting the computer.