This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

i am downloading files, but when i try to run i am not able to get the run prompt.

  • 2 uphendule
  • 3 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu FredMcD

rangapavan
rangapavan
more options

downloads are appearing in show all downloads, but i am not able to run those downloaded files, also downloads are disappearing from the location i gave after the downloads are completed.

downloads are appearing in show all downloads, but i am not able to run those downloaded files, also downloads are disappearing from the location i gave after the downloads are completed.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that anti-virus software is corrupting downloaded files or is otherwise interfering with downloading files.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See:

FredMcD
FredMcD
more options

Make sure that you are looking in the right directory. Check the settings on your down loader. Are you using any kind of re-direct downloads program. As to finding your files; Open your computers file manager program. Go to the top directory of the drive your downloads should be on. Set your programs search options to scan sub- directories and hidden directories and so on. Starting from the home directory __C:\__D:\__ or whatever, enter in the search window the file name of the last download you did. Wait for the search to end. The search may take a while. When the search is done then look carefully thru the list. If you can, have the list sorted by name.