This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Have a new computer with Windows 8. Connected to Netflix but when I clicked on a movie to play and error message said firefox can't read protocal for netflix an

  • 2 uphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu hokie3

hokie3
hokie3
more options

It also said I need to load software to allow it to play the netflix movies. What do I need to do.

It also said I need to load software to allow it to play the netflix movies. What do I need to do.

Isisombululo esikhethiwe

Please update to Firefox 21 Update Firefox to the latest release

You most likely need to install Silverlight (Click the Silverlight Plugin) http://www.microsoft.com/silverlight/

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 2

All Replies (2)

user633449
user633449
more options

Isisombululo Esikhethiwe

Please update to Firefox 21 Update Firefox to the latest release

You most likely need to install Silverlight (Click the Silverlight Plugin) http://www.microsoft.com/silverlight/

hokie3
hokie3 Umnikazi wombuzo
more options

That did the trick. Granddaughter happy, now can watch Legally Blonds and I can go on do my work!