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Problems since installing Flashblock Add-on - cant reverse

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  • Igcine ukuphendulwa ngu kobe

janice.lynne
janice.lynne
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Recently certain pages on eBay won't load, my computer freezes / becomes unresponsive. This has never happened before and occurs on Internet Explorer also. eBay couldn't give me a reason why. I installed Flashblock add-on yesterday on the advice of another - now despite removing it I have lost McAfee Site Advisor displays even though it is still installed and my Add-on Bar doesn't look normal (black?). Can anyone help please?

Recently certain pages on eBay won't load, my computer freezes / becomes unresponsive. This has never happened before and occurs on Internet Explorer also. eBay couldn't give me a reason why. I installed Flashblock add-on yesterday on the advice of another - now despite removing it I have lost McAfee Site Advisor displays even though it is still installed and my Add-on Bar doesn't look normal (black?). Can anyone help please?

All Replies (3)

kobe
kobe
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information such as bookmarks and history.
Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

janice.lynne
janice.lynne Umnikazi wombuzo
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Thank you for your help. I reset Firefox........my Add-on Bar is now normal. I also regained some other features that I had lost - my browsing history showing with each new tab opened and bookmarks showing at the top of the screen. :) I had to uninstall and reinstall McAfee Site Advisor. The problem with viewing certain eBay pages remains.

kobe
kobe
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Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.