This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Recently a problem has come up, wherein updates are flagged up but I am no longer able to download them, what has changed that is causing this?

  • 1 baphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu philipp

andreweverett
andreweverett
more options

I am running Firefox 21.) of an apple Mac OS 10.6.8

I regularly get update alerts for Firefox. In the past I would accept these and click to download. This all worked faultlessly. However for the past few months when I click on download all seems as usual at first with the normal progress screen. However the screen shows no progress no matter for how long I leave it. No downloads are completed.

I am running Firefox 21.) of an apple Mac OS 10.6.8 I regularly get update alerts for Firefox. In the past I would accept these and click to download. This all worked faultlessly. However for the past few months when I click on download all seems as usual at first with the normal progress screen. However the screen shows no progress no matter for how long I leave it. No downloads are completed.

All Replies (1)

philipp
philipp
  • Moderator
more options

hello, i'm not sure what may be at the root of the problem, but for the moment please download the full installer from https://www.mozilla.org/firefox/all/ and install it on top of your current version to get up-to-date (this won't affect your bookmarks, passwords and personal settings).