Application Basics ------------------ Name: Firefox Version: 24.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0 Extensi
Application Basics ------------------ Name: Firefox Version: 24.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0 Extensions ---------- Name: avast! Online Security Version: 9.0.2006.53 Enabled: false ID: wrc@avast.com Name: Firefox Update Hotfix Version: 20130826.01 Enabled: false ID: firefox-hotfix@mozilla.org Name: IDM CC Version: 7.3.61 Enabled: false ID: mozilla_cc@internetdownloadmanager.com Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.startup.homepage_override.buildID: 20130910160258 browser.startup.homepage_override.mstone: 24.0 dom.mozApps.used: true extensions.lastAppVersion: 24.0 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 104107 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true Graphics -------- Adapter Description: Intel(R) HD Graphics 4000 Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM: Unknown Device ID: 0x0166 DirectWrite Enabled: false (6.1.7600.16385) Driver Date: 3-6-2013 Driver Version: 9.18.10.3055 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: none AzureFallbackCanvasBackend: cairo JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10 Version in use: 4.10 NSS Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC NSSSMIME Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC NSSSSL Expected minimum version: 3.15.1 Basic ECC Version in use: 3.15.1 Basic ECC NSSUTIL Expected minimum version: 3.15.1 Version in use: 3.15.1
Okulungisiwe ngu cor-el
All Replies (8)
What is your question?
when i open the firefox ,the crash reporter appear what should i do ?
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
- You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".
See:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
Can you start Firefox in Safe Mode?
You can use one of these to start Firefox in Safe Mode:
- On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
- On Mac, hold down the Options key while starting Firefox
- Help > Restart with Add-ons Disabled
the IDs bp-5c252fc5-e6e7-48e1-8ccc-e5ac32131026 bp-146a0536-3768-44df-a715-543eb2131026 bp-66f3c87f-1538-49e2-99fe-81c772131026 bp-3ecccdc0-62af-4a1c-9474-918302131026 bp-28e6c5f7-e559-4b07-afca-3b09c2131026 bp-06e52a7e-1d4a-4ab7-b9b3-3f6f92131026
igd10iumd32.dll
http://systemexplorer.net/file-database/file/igd10iumd32-dll
Try updating your Intel Graphics drivers.
Try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
- Microsoft Safety Scanner
- MalwareBytes' Anti-Malware
- TDSSKiller - AntiRootkit Utility
- Hitman Pro
- ESET Online Scanner
Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Did this fix your problems? Please report back soon.
In this case the crash reports clearly indicate a problem with the graphics display card: [@ igd10iumd32.dll@0x8f4d7 ]