This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Can't re-install download helper

dtemple
dtemple
more options

Video download helper was uninstalled while my computer was being worked on. I re-installed it but now I don't have the download helper icon that you put on the toolbar. It is not on my toolbar nor in the toolbars option folder.

How can I get the download icon to put on my toolbar so that it will work?

Thanks, Diane

Video download helper was uninstalled while my computer was being worked on. I re-installed it but now I don't have the download helper icon that you put on the toolbar. It is not on my toolbar nor in the toolbars option folder. How can I get the download icon to put on my toolbar so that it will work? Thanks, Diane

All Replies (2)

kobe
kobe
more options

Does deleting the localstore.rdf file (when firefox is closed help) in the profile folder help.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

I think in some other threads it was discovered that some extensions interfere with other extensions adding their icons to the toolbar. If you have other extensions which are not essential and you could live without them for 24 hours, try disabling them here:

orange Firefox button (or Tools menu) > Add-ons > Extensions category

Usually a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Any difference?