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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

update failed notice says: something is trying to trick firefox into accepting an insecure update. Please contact your network provider and seek help. help plz

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  • Igcine ukuphendulwa ngu FredMcD

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What is the solution to this - Is there one that won't make my eyes roll back in my head? Is it a real message from Firefox?

the popup looks like this:


[firefix logo] Software Update

Update Failed

Something is trying to trick Firefox into accepting an insecure update. Please contact your network provider and seek help

What is the solution to this - Is there one that won't make my eyes roll back in my head? Is it a real message from Firefox? the popup looks like this: [firefix logo] Software Update Update Failed Something is trying to trick Firefox into accepting an insecure update. Please contact your network provider and seek help

Isisombululo esikhethiwe

Whenever you get a message / popup that software / files need to be updated,

DO NOT USE ANY OF THE PROVIDED LINKS.

While this may be a legitimate message, it could also be Malware or a Virus. Any time you want or need to check for upgrades, go to the web site of the True Owner of the program in question. For example, to check out Firefox, go to Mozilla.org or Firefox In Any Language.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (3)

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Go to Mozilla.org or Firefox In Any Language and download the full installer. Let us know how you do.

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I get this also and will attempt you solution.

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Isisombululo Esikhethiwe

Whenever you get a message / popup that software / files need to be updated,

DO NOT USE ANY OF THE PROVIDED LINKS.

While this may be a legitimate message, it could also be Malware or a Virus. Any time you want or need to check for upgrades, go to the web site of the True Owner of the program in question. For example, to check out Firefox, go to Mozilla.org or Firefox In Any Language.