Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Shut down and restart buttons don't work

  • 2 uphendule
  • 4 zinale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu johntuseth

johntuseth
johntuseth
more options

About 3 weeks ago, and co-incidentally, following installing some Windows updates, I could no long shut down my computer nor activate the restart function when clicking on the shut down or restart buttons. The hibernate button does works.

About 3 weeks ago, and co-incidentally, following installing some Windows updates, I could no long shut down my computer nor activate the restart function when clicking on the shut down or restart buttons. The hibernate button does works.

Isisombululo esikhethiwe

Its not related to firefox.

Do you have any particular issue with mozilla products?

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (2)

iamjayakumars
iamjayakumars
more options

Isisombululo Esikhethiwe

Its not related to firefox.

Do you have any particular issue with mozilla products?

johntuseth
johntuseth Umnikazi wombuzo
more options

While this answer did not resolve my issue it eliminated the remote possibility that mozilla products might have an effect with Windows shutting down or restarting ones computer. I've also written to Microsoft about the problem but have not yet heard back from them. Thanks for your quick reply.

Okulungisiwe ngu johntuseth