This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I have auto-update on, are the "please update firefox" popups that I get sent to from various websites some kind of fraud?

  • 2 uphendule
  • 6 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu dc040583

more options

Every so often, I get sent to a page that asks me to "please update firefox". The word "firefox" is present in the website address, but I'm suspicious, because I have auto-update on and it says I'm up to date. Are these annoying popups actually Firefox asking me to update, or are they someone else, trying to get me to download malware, spyware or adware under the cover of a fraudulent Firefox update?

Every so often, I get sent to a page that asks me to "please update firefox". The word "firefox" is present in the website address, but I'm suspicious, because I have auto-update on and it says I'm up to date. Are these annoying popups actually Firefox asking me to update, or are they someone else, trying to get me to download malware, spyware or adware under the cover of a fraudulent Firefox update?

Isisombululo esikhethiwe

You should never respond to such a request on web pages to update as this will likely infect you with malware.
Only update Firefox via "Help > About" or by downloading Firefox from the official Mozilla servers.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 2

All Replies (2)

more options

Isisombululo Esikhethiwe

You should never respond to such a request on web pages to update as this will likely infect you with malware.
Only update Firefox via "Help > About" or by downloading Firefox from the official Mozilla servers.

more options

Thanks, that's what I suspected (thank goodness I've got a healthy dose of suspicion in me) so I never did try to "update" it that way. Ugh, there are so many people in this world that need to catch a dose of fist poisoning.