This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox won't Download, freezes at 98% completion what do I do?

  • 2 uphendule
  • 1 inale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu cor-el

Darkheart121
Darkheart121
more options

I have been trying to download Firefox on Windows 8, Firefox would be downloading and get to the point to where it needs 2% more to go and it just FREEZES to the point where It doesn't get to the install stage. please help.

I have been trying to download Firefox on Windows 8, Firefox would be downloading and get to the point to where it needs 2% more to go and it just FREEZES to the point where It doesn't get to the install stage. please help.

All Replies (2)

philipp
philipp
  • Moderator
more options

hello Darkheart121, please see if it is working correctly with the full installer instead that can be obtained from https://www.mozilla.org/firefox/all/

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that anti-virus software is interfering with downloading this file.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See: