This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Version 29 Sync does not work

  • 1 baphendule
  • 16 zinale nkinga
  • 26 views
  • Igcine ukuphendulwa ngu guigs

Al Adkins
Al Adkins
more options

After I log into Sync and then click the Sync button nothing at all visible happens. The help screens indicate I should receive the option to pair a device - I do not get this option.

I even deleted my account and set up a new one. Still no option to pair.

After I log into Sync and then click the Sync button nothing at all visible happens. The help screens indicate I should receive the option to pair a device - I do not get this option. I even deleted my account and set up a new one. Still no option to pair.

Isisombululo esikhethiwe

Hey acadkins327, Are you using the new sync in about:accounts? If you are setting up a second device you have to go to Preferences/Options and select Sync or on the about:accounts page there is a manage link.

If you come across any errors please add a picture and we can further investigate :-)

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (1)

guigs
guigs
more options

Isisombululo Esikhethiwe

Hey acadkins327, Are you using the new sync in about:accounts? If you are setting up a second device you have to go to Preferences/Options and select Sync or on the about:accounts page there is a manage link.

If you come across any errors please add a picture and we can further investigate :-)