This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I am locked out of sxxxxx@bigpond.com and telstra cannot fix it

  • 1 baphendule
  • 12 zinale nkinga
  • 8 views
  • Igcine ukuphendulwa ngu christ1

more options

I have two email addresses with Telstra Bigpond. The primary address is cxxxxxxxxxxxx@bigpond.com and this is working fine. But I have a secondary account: sxxxxx@bigpond.com and I am locked out of it. Telstra have been unable to fix the problem and we suspect it has something to do with Thunderbird.

I have two email addresses with Telstra Bigpond. The primary address is cxxxxxxxxxxxx@bigpond.com and this is working fine. But I have a secondary account: sxxxxx@bigpond.com and I am locked out of it. Telstra have been unable to fix the problem and we suspect it has something to do with Thunderbird.

Okulungisiwe ngu James

All Replies (1)

more options

Can you explain what 'locked out' means?