This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

get error message "GetLogicalProcessorInformation .... kernel32.dll" after applying firefox 36.0 update

  • 6 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur tenfive

tenfive
tenfive
more options

i was using firefox 35.0.1 and just applied the 36.0 update few hours ago. after that, i was unable to run firefox. when i double clicks on the firefox icon, it bumps out 2 error message. 1 of them is "GetLogicalProcessorInformation ... kernel32.dll" and the other is "unknown exceptional error (0xc06d007e) at 0x7c812a5b"

those are keywords from the message since i am using traditional ver. firefox, not sure if i translate correctly. wonder if i can just return to 35.0.1 and wait until another update fix this problem

i was using firefox 35.0.1 and just applied the 36.0 update few hours ago. after that, i was unable to run firefox. when i double clicks on the firefox icon, it bumps out 2 error message. 1 of them is "GetLogicalProcessorInformation ... kernel32.dll" and the other is "unknown exceptional error (0xc06d007e) at 0x7c812a5b" those are keywords from the message since i am using traditional ver. firefox, not sure if i translate correctly. wonder if i can just return to 35.0.1 and wait until another update fix this problem

Gekose oplossing

hi again, mozilla has just released an update to firefox 36.0.1 which should address the problem: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/36.0.1/win32/

Lees dié antwoord in konteks 👍 1

All Replies (6)

jayelbe
jayelbe
more options

Hi tenfive,

It sounds like something must have gone wrong during the update.

Could you please try downloading the latest Firefox installer from this page, and use it to reinstall Firefox? https://www.mozilla.org/en-US/firefox/all/

Let us know if this solves the issue! If not, It is possible to download and install Firefox 35 - but there were some security issues fixed in Firefox 36, so it's always better to use the latest version.

tenfive
tenfive Vraag-eienaar
more options

jayelbe said

Hi tenfive, It sounds like something must have gone wrong during the update. Could you please try downloading the latest Firefox installer from this page, and use it to reinstall Firefox? https://www.mozilla.org/en-US/firefox/all/ Let us know if this solves the issue! If not, It is possible to download and install Firefox 35 - but there were some security issues fixed in Firefox 36, so it's always better to use the latest version.

i have tried that several times but things keep the same i am now using firefox 35, thanks for your help :)

philipp
philipp
  • Moderator
more options

hi, this appears to be a bug that affects a small subset of xp users when there is a corruption/mixup of some system libraries. this is investigated by mozilla at the moment. just out of interest - which service pack are you on?

tenfive
tenfive Vraag-eienaar
more options

philipp said

hi, this appears to be a bug that affects a small subset of xp users when there is a corruption/mixup of some system libraries. this is investigated by mozilla at the moment. just out of interest - which service pack are you on?

i am on SP3

philipp
philipp
  • Moderator
more options

Gekose oplossing

hi again, mozilla has just released an update to firefox 36.0.1 which should address the problem: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/36.0.1/win32/

tenfive
tenfive Vraag-eienaar
more options

philipp said

hi again, mozilla has just released an update to firefox 36.0.1 which should address the problem: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/36.0.1/win32/

seems everything is fine. :) at least i can use after update hope there will be a web page that contains download links of every release version so that user can reverse to the version before if any issue comes