Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Ce site disposera de fonctionnalités limitées pendant que nous effectuons des opérations de maintenance en vue de vous proposer un meilleur service. Si un article ne règle pas votre problème et que vous souhaitez poser une question, notre communauté d’assistance est prête à vous répondre via @FirefoxSupport sur Twitter, et /r/firefox sur Reddit.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Faulting application firefox.exe, version 36.0.0.5531, faulting module kernel32.dll, version 5.1.2600.3119, fault address 0x00012a5b

  • 4 réponses
  • 1 a ce problème
  • 25 vues
  • Dernière réponse par philipp

ehoell
ehoell
more options

I cannot get firefox to start. It keeps crashing with the following message:

The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library KERNEL32.dll

I tried uninstalling and reinstalling. I uninstalled and removed the directory from program files, and reinstalled. I scanned the system for viruses. Still no good, same problem.

Details show: Faulting application firefox.exe, version 36.0.0.5531, faulting module kernel32.dll, version 5.1.2600.3119, fault address 0x00012a5b

I cannot get firefox to start. It keeps crashing with the following message: The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library KERNEL32.dll I tried uninstalling and reinstalling. I uninstalled and removed the directory from program files, and reinstalled. I scanned the system for viruses. Still no good, same problem. Details show: Faulting application firefox.exe, version 36.0.0.5531, faulting module kernel32.dll, version 5.1.2600.3119, fault address 0x00012a5b

Toutes les réponses (4)

philipp
philipp
  • Moderator
more options

hello ehoell, did this happen on the system you've posted this question from (presumably that was a windows 7 device) or on a different computer?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

kernel32.dll 5.1.2600.3119 looks like a Windows XP version.

A Google search would suggest that this is a file from XP SP2, so best would be to update that computer to SP3

If this happens on a Windows 7 computer then make sure that you aren't running Firefox in compatibility mode.

You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab. Make sure that all items are deselected in the "Compatibility" tab of the Properties window.

Bug 1137609 - The Procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library Kernel32.dll for XP users after update to Firefox 36

Modifié le par cor-el

ehoell
ehoell Auteur de la question
more options

It was an XP system, and it was running service pack 3.

I downgraded to Firefox 35, and it finally worked. Clearly Firefox 36 doesn't support XP SP3.

philipp
philipp
  • Moderator
more options

hi again, mozilla has just released an update to firefox 36.0.1 which should address the problem: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/36.0.1/win32/