This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Can't acess Bank of America account Firefox 36.0.1. Flashes for second then blank

  • 5 antwoorde
  • 3 hierdie probleem
  • 5 views
  • Laaste antwoord deur cor-el

MPM
MPM
more options

BofA site comes up for a fraction of a second then screen goes blank and loading circle spins. All this after 36.0.1 update. Windows 7. Other browsers have no problems with Bank of America site , Cleared cookies and cache but no Joy

BofA site comes up for a fraction of a second then screen goes blank and loading circle spins. All this after 36.0.1 update. Windows 7. Other browsers have no problems with Bank of America site , Cleared cookies and cache but no Joy

All Replies (5)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
MPM
MPM Vraag-eienaar
more options

None of the steps did anything

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page.

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of the involved files.

It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.

MPM
MPM Vraag-eienaar
more options

This does still not correct the problem. Any more solutions or do I have to wait for another update that will probably mess something else up?

I'll be using other browsers until this problem is fixed. Firefox used to be so reliable but every time they update I get new problems.

How can I revert to previous FF version?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can open the Web Console (Firefox/Tools > Web Developer) and check if there are errors reported.

You can check the Net log and the Network log in the Web Console (Firefox/Tools > Web Developer) to see what content is blocked and has a zero file size.