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Sent folder from Hotmail is not synchronized, using IMAP
Hi, I installed Thunderbird recently and added my Hotmail and Gmail account (both using IMAP). With Gmail everything works fine but for my Hotmail account only the Inbox is synchronized properly. The sent folder contains mails I sent from Thunderbird and those mails are also in the webmail sent-folder. But older sent mails and mails sent from another device do not appear in the Thunderbird Sent-folder. "Drafts" and "Sent" are checked in the folder subscriptions menu. Thanks for help in advance. Steffi
Gekose oplossing
Your server settings look good. I have no real idea what's wrong. Have you tried to delete and re-create the Hotmail account in Thunderbird? Since this is IMAP with all messages on the server, nothing will get lost.
Lees dié antwoord in konteks 👍 0All Replies (5)
Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information
Application Basics
Name: Thunderbird Version: 31.6.0 User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:31.0) Gecko/20100101 Thunderbird/31.6.0 Profile Directory: Open Directory
(Local drive) Application Build ID: 20150330215511 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account1: INCOMING: account1, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext OUTGOING: smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3: INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
Crash Reports
Extensions Messaging Menu and Unity Launcher integration, 1.3.1, true, messagingmenu@mozilla.com Theme Font & Size Changer, 37.1, true, {f69e22c7-bc50-414a-9269-0f5c344cd94c}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 31.6.0 mail.openMessageBehavior.version: 1 mailnews.database.global.datastore.id: 5fff19d6-c532-48e9-8c56-f970c8c7d7e mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.prefsMigrated: true places.database.lastMaintenance: 1428677840 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true
Graphics
Adapter Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell Mobile Vendor ID: Intel Open Source Technology Center Device ID: Mesa DRI Intel(R) Haswell Mobile Driver Version: 3.0 Mesa 10.5.0-devel WebGL Renderer: false GPU Accelerated Windows: 0
AzureCanvasBackend: cairo AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: none AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.6 4.10.6
NSS 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
NSS Util 3.16.2.3 3.16.2.3
NSS SSL 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
NSS S/MIME 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
Gekose oplossing
Your server settings look good. I have no real idea what's wrong. Have you tried to delete and re-create the Hotmail account in Thunderbird? Since this is IMAP with all messages on the server, nothing will get lost.
There may be a problem introduced when you specify a folder in TB for sent messages. Since Hotmail (and Gmail) automatically copies sent messages to the Sent folder, uncheck 'Place a copy in' under Tools/Account Settings/hotmailaccount/Copies & Folders. Also, set 'Drafts folder on' to Local Folders for 'Keep message drafts in'.
Check that the account is also set up as IMAP on any other device, otherwise sent messages wont sync across all devices.
Deleting and recreating the account solved the problem. Thanks! Furthermore, Altering the settings like this: sfhowes said
There may be a problem introduced when you specify a folder in TB for sent messages. Since Hotmail (and Gmail) automatically copies sent messages to the Sent folder, uncheck 'Place a copy in' under Tools/Account Settings/hotmailaccount/Copies & Folders.
Avoided having two copies of sent messages. Thanks!