This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Email from account@diamondship-jo.com asking to update account - is this legit?

  • 2 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur Toad-Hall

more options

Email received saying we are nearing storage limit - asks us to click on link to get free upgrade. Click on link and it is asking for password. Is this legit or just a scam? Thank you.

Email received saying we are nearing storage limit - asks us to click on link to get free upgrade. Click on link and it is asking for password. Is this legit or just a scam? Thank you.

All Replies (2)

more options

Do you use "diamondship-jo.com" at all? If you have never heard of them it's almost certainly a scam. Also a good idea to look carefully at the sender's name and address; it's often not what it claims to be. I get an awful lot of messages that say they are from me; it's a common trick to discourage users from reporting or labelling as spam, as users think they may be backlisting themselves. The relevance here is that even if the address looks genuine on the surface, it may be spoofed.

ctrl+u is useful to insect suspicious or dubious messages.

more options

If you have no knowledge of creating an account with them to store stuff then it is highly likely to be a scam or at best trying to access your private information. Never click on any link you are not absolutely certain about.

You can always check that the real link is the same as the displayed link. Hover over the link in the email, but do not click on it. You will see the details of the real and possibly hidden link in the lower 'Status bar'.