This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Why is it that my Norton Toolbar only works when I open a new window, not in the main window when I first open Firefox?

  • 1 antwoord
  • 1 het hierdie probleem
  • 8 views
  • Laaste antwoord deur FredMcD

ari_hodes
ari_hodes
more options

For a while the Norton Toolbar and Identity Safe didn't work at all after an update around September or October. Now it says it's enabled in my add-ons list, but it only shows up when I open a new window in the same session of Firefox; in the new window it will show up right underneath my bookmarks toolbar. But for some reason, it doesn't work in the main window when I first open it; I don't even have the option to hide or display the toolbar. Why is this? I want it to work PERIOD, including in the main window, when I start Firefox. This is the longest time I've had to wait to use it again after a new version of Firefox comes out.

For a while the Norton Toolbar and Identity Safe didn't work at all after an update around September or October. Now it says it's enabled in my add-ons list, but it only shows up when I open a new window in the same session of Firefox; in the new window it will show up right underneath my bookmarks toolbar. But for some reason, it doesn't work in the main window when I first open it; I don't even have the option to hide or display the toolbar. Why is this? I want it to work PERIOD, including in the main window, when I start Firefox. This is the longest time I've had to wait to use it again after a new version of Firefox comes out.

All Replies (1)

FredMcD
FredMcD
more options

What Norton are you using, and what version is the toolbar? Check for updates.

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape "9.5.5" Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Adobe PDF Plug-In For Firefox and Netscape: Adobe Reader Version 2015.009.20069 Note: McAfee Security is offered in the download.