This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

"Need patch immediately" comes up, afraid cause No mozilla in URL

more options

I have had a "Firefox patch needed immediately" come up a couple of times. It takes up the full screen, The Firefox symbol is in the center and a download button is is there to click on. I have been afraid to click on it because the URL has neither Firefox or Mozilla in it. I can not find anything to tell me on your help site if this is a true Firefox download. Please help.

Pamela Waterman

I have had a "Firefox patch needed immediately" come up a couple of times. It takes up the full screen, The Firefox symbol is in the center and a download button is is there to click on. I have been afraid to click on it because the URL has neither Firefox or Mozilla in it. I can not find anything to tell me on your help site if this is a true Firefox download. Please help. Pamela Waterman

All Replies (3)

more options

hi pamela, unfortunately this is a scam tactic that is trying to trick you into installing malware, so don't download or execute this kind of stuff! only download firefox from its official location at mozilla.org - in addition updates are handled automatically by firefox so you don't have to download anything (you can initiate a check for updates in the firefox menu ≡ > help ? > about firefox).

in case this is caused by rogue advertisements on legitimate websites, you could install an adblocking extension in firefox: https://addons.mozilla.org/firefox/addon/ublock-origin/

you might also want to run a full scan of your system with the security software already in place and different tools like the free version of malwarebytes, adwcleaner & kaspersky security scan in order to make sure that there isn't already some sort of malware active on your system that triggers these false alerts.

Troubleshoot Firefox issues caused by malware

more options

Watermelon10 said

I can not find anything to tell me on your help site if this is a true Firefox download. Please help.

Downloads of anything Firefox related will be at a *mozilla.org url or will redirect to a *.mozilla.org url. For example https://wiki.mozilla.org/Over_100_domains

more options

Watermelon10 said

I have had a "Firefox patch needed immediately" come up a couple of times.

Mozilla doesn't "patch" Firefox! Firefox receives updates via major version updates every 6 weeks on a posted schedule, and "emergency" updates that can't wait until the next schedules update minor version update; as with a version such as Firefox 47.0.1 .

https://wiki.mozilla.org/RapidRelease/Calendar