This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I changed my computer & signed back into my account but now all my files and e mails are missing

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur christ1

more options

My old computer crashed and I had to replace it, I installed Thunderbird to my new computer which took me to my e mail account however all my files and e mails are no longer in my account. There is very important information that I need to access and this unfortunate episode is causing me a problem now

My old computer crashed and I had to replace it, I installed Thunderbird to my new computer which took me to my e mail account however all my files and e mails are no longer in my account. There is very important information that I need to access and this unfortunate episode is causing me a problem now

All Replies (1)

more options

Was this a POP account on the old computer?

Did you create a backup of your Thunderbird profile on the old computer? You can easily restore that on the new one.