This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

No folders are listed after moving profile

  • 2 antwoorde
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur decibel

decibel
decibel
more options

After moving my profile Thunderbird shows all my accounts but no folders at all, even under "Local Folders" or an RSS feed I have. I can still see account settings.

This is the error I'm seeing in Error Console:

Timestamp: 1/18/17, 12:38:32 PM Error: [Exception... "Component returned failure code: 0x80550007 [nsIMsgFolder.getStringProperty]" nsresult: "0x80550007 (<unknown>)" location: "JS frame :: chrome://messenger/content/folderPane.js :: getSmartFolderName :: line 2780" data: no] Source File: chrome://messenger/content/folderPane.js Line: 2782

After moving my profile Thunderbird shows all my accounts but no folders at all, even under "Local Folders" or an RSS feed I have. I can still see account settings. This is the error I'm seeing in Error Console: Timestamp: 1/18/17, 12:38:32 PM Error: [Exception... "Component returned failure code: 0x80550007 [nsIMsgFolder.getStringProperty]" nsresult: "0x80550007 (<unknown>)" location: "JS frame :: chrome://messenger/content/folderPane.js :: getSmartFolderName :: line 2780" data: no] Source File: chrome://messenger/content/folderPane.js Line: 2782

Gekose oplossing

I found the problem. The profile was originally symlinked from another location, but Thunderbird had resolved through the symlink, so the base path was stored in a bunch of places in prefs.js. After fixing the absolute paths and fixing a bunch of directory-rel entries things seem to be working again.

Lees dié antwoord in konteks 👍 0

All Replies (2)

Tonnes
Tonnes
  • Locale Leader
more options

Most likely, you have not set some path correctly, skipped profiles.ini, or the profile locations or other path settings do not match. Did you use the instructions in the Moving Thunderbird Data to a New Computer and Profiles - Where Thunderbird stores your messages and other user data support articles?

decibel
decibel Vraag-eienaar
more options

Gekose oplossing

I found the problem. The profile was originally symlinked from another location, but Thunderbird had resolved through the symlink, so the base path was stored in a bunch of places in prefs.js. After fixing the absolute paths and fixing a bunch of directory-rel entries things seem to be working again.