We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

saved passwords have disappeared after upgrade

  • 4 antwoorde
  • 13 hierdie probleem
  • 6 views
  • Laaste antwoord deur guigs

more options

recently firefox suggested it was running slow and after agreeing to allow changes to fix this all my saved passwords and log ins have disappeared. Is there a way to reinstate them?

Problem solved with a reboot!

recently firefox suggested it was running slow and after agreeing to allow changes to fix this all my saved passwords and log ins have disappeared. Is there a way to reinstate them? Problem solved with a reboot!

Gewysig op deur kpa1

All Replies (4)

more options

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.


What about the rest of your data? history, bookmarks . . . .

It could be you did a refresh of Firefox.


Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

more options

Thanks all. Beginners mistake!! Rebooted Firefox and problem fixed.

more options

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

more options

Hey there, I apologize for a late reply, but I am tracking down a bug why passwords may go missing after this upgrade, can you tell me what what different after the reboot?

Did you reboot the computer, File > Quit, did you use the profile manager? Any details can help me with this bug, thank you!