This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Outlook Emails Appear Blank In Pop-Up/Full Screen Mode (since v58.x)

  • 2 antwoorde
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur FredMcD

danevaz
danevaz
more options

Win 7/64 bit - all latest updates. Since v58.x (and now v60), when I click on an email link in my Outlook inbox (in order to view the selected email in pop-up/full screen mode), the pop-up window appears blank. When I fall back to a pre-v58 version the above works as expected (as it has for years).

Thanks, Danny V.

Win 7/64 bit - all latest updates. Since v58.x (and now v60), when I click on an email link in my Outlook inbox (in order to view the selected email in pop-up/full screen mode), the pop-up window appears blank. When I fall back to a pre-v58 version the above works as expected (as it has for years). Thanks, Danny V.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Hi Danny, at some point I got switched over to "Outlook beta" and the popups are working fine with that layout.

If I switch back to the older layout, I get the blank blank popup. I think this came up before but I can't find the older thread in a quick search.

Do you want to try the beta (there's a slider switch icon above the Inbox for that)?

FredMcD
FredMcD
more options

Separate Security Issue: Update your Flash Player or remove it using these links; http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac

Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 29.0.0.171

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration