This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I TOTALLY lost access to my email acc after starting to sign up for a Firefox acc ??

  • 1 antwoord
  • 1 het hierdie probleem
  • 20 views
  • Laaste antwoord deur cor-el

waynedg
waynedg
more options

Firefox was just updated ... and I saw the note about signing up for a Firefox account and so started to proceed ... but after entering my email address ... I changed my mind and went back and deleted that email address from the screen it had been entered on and then closed the browser window

a little later ... tried to access my email account in the normal way ... and it was TOTALLY BLOCKED!!!!!! could not get in ... called my ISP ... they confirmed I had the right password ... but they also could not get into my account!!

?????????????

something is seriously wrong here and I can assure you ... I will not go anywhere near signing in for a Firefox acc again!!


thanks wayneg

Firefox was just updated ... and I saw the note about signing up for a Firefox account and so started to proceed ... but after entering my email address ... I changed my mind and went back and deleted that email address from the screen it had been entered on and then closed the browser window a little later ... tried to access my email account in the normal way ... and it was TOTALLY BLOCKED!!!!!! could not get in ... called my ISP ... they confirmed I had the right password ... but they also could not get into my account!! ????????????? something is seriously wrong here and I can assure you ... I will not go anywhere near signing in for a Firefox acc again!! thanks wayneg

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I would assume a temporary glitch on the server or the server may have crashed.

You can try again later to see if the problem got fixed. Otherwise contact the website for support.

You may have to clear cache and cookies in case there is a corruption of this site's data in Firefox.

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" from websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Manage Data

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear