This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Sign in with secondary email address?

  • 2 antwoorde
  • 1 het hierdie probleem
  • 11 views
  • Laaste antwoord deur jhurley

more options

I'm trying to create a new personal account with an email. Let's say PERSONAL@gmail.com, but the Firefox login page says "Primary account email required for login". I have no idea which account PERSONAL@gmail.com is associated with. The only other account I use with Firefox syncis my work account. Let's say it's WORKACCT@work.com. The secondary email for that is NOT PERSONAL@gmail.com. How can I figure out what primary account PERSONAL@gmail.com is associated with? I just want to create a brand new account with PERSONAL@gmail.com.

I'm trying to create a new personal account with an email. Let's say PERSONAL@gmail.com, but the Firefox login page says "Primary account email required for login". I have no idea which account PERSONAL@gmail.com is associated with. The only other account I use with Firefox syncis my work account. Let's say it's WORKACCT@work.com. The secondary email for that is NOT PERSONAL@gmail.com. How can I figure out what primary account PERSONAL@gmail.com is associated with? I just want to create a brand new account with PERSONAL@gmail.com.

Gewysig op deur jhurley

Gekose oplossing

I have tried logging in directly, but no luck.

So I think I found a solution.

I logged into my WorkEmail and set my PersonalEmail as the secondary. Then I set my PersonalEmail as the Primary account, which switched my WorkEmail to the secondary account. I then deleted the WorkEmail account from the secondary so that my PersonalEmail was the only account.

Then I created a brand new account for my WorkEmail. Since it was all on the same Firefox Profile, it synced all the bookmarks etc.

To get a clean slate for my PersonalEmail, I typed in about:profiles into the address bar and created a brand new profile. I signed into Sync with my PersonalEmail, which brought in all the same bookmarks as before. As a safety measure, I backed everything up, and then deleted all of my bookmarks, history, etc. Now my Personal and Work accounts are 100% separated.

Lees dié antwoord in konteks 👍 0

All Replies (2)

more options

Any luck with a direct login?

In case of issues try to login to the Firefox Account via this website.

more options

Gekose oplossing

I have tried logging in directly, but no luck.

So I think I found a solution.

I logged into my WorkEmail and set my PersonalEmail as the secondary. Then I set my PersonalEmail as the Primary account, which switched my WorkEmail to the secondary account. I then deleted the WorkEmail account from the secondary so that my PersonalEmail was the only account.

Then I created a brand new account for my WorkEmail. Since it was all on the same Firefox Profile, it synced all the bookmarks etc.

To get a clean slate for my PersonalEmail, I typed in about:profiles into the address bar and created a brand new profile. I signed into Sync with my PersonalEmail, which brought in all the same bookmarks as before. As a safety measure, I backed everything up, and then deleted all of my bookmarks, history, etc. Now my Personal and Work accounts are 100% separated.

Gewysig op deur jhurley