This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

error message

  • 1 antwoord
  • 0 hierdie probleem
  • 1 view
  • Laaste antwoord deur Matt

afbengr
afbengr
more options

What should I do when I receive the following error message. Did as was instructed but didn't know how to resolve. The server does not support the selected authentication method. Please change the 'Authentication method' in the 'Account Settings | Server settings'.

Did not know which choice to select. "Authentication method" is currently set on "password encrypted". This has not changed, and the error message has just come up. Thank you

What should I do when I receive the following error message. Did as was instructed but didn't know how to resolve. The server does not support the selected authentication method. Please change the 'Authentication method' in the 'Account Settings | Server settings'. Did not know which choice to select. "Authentication method" is currently set on "password encrypted". This has not changed, and the error message has just come up. Thank you

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

odd as it may appear the authentication methods are set by the mail provider. So if they change their requirements something that has worked for a decade will stop working.

Is your provider Google perhaps and you have not updated Thunderbird? https://support.mozilla.org/en-US/kb/automatic-conversion-google-mail-accounts-oauth20

If not who is your mail provider.