firefox y r u ignoring my help..i urgently need ur help..please reply my msg soon at ****_********@*******.*** (email removed - c)

• "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
• "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

See http://kb.mozillazine.org/Error_loading_websites - "Error_loading_some_websites"

Do a malware check with a few malware scan programs.
You need to use all programs because each detects different malware.
Make sure that you update each program to get the latest version of the database before doing a scan.

• http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
• http://www.superantispyware.com/ - SuperAntispyware
• http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
• http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
• http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page

See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and What to do when searches take you to the wrong search website

You also have an out-of-date version of Flash with known security issues; you should update it.

• Shockwave Flash 10.1 r53

1. Check your plugin versions: http://www.mozilla.com/en-US/plugincheck/
   • Note: plugin check page does not have information on all plugin versions
2. Update Shockwave Flash
   • Use Firefox to Download and SAVE to your hard drive from one of the links below; the links take you directly to the download and you avoid the "getplus" download manager and "extras" (i.e., toolbars, virus scan links, etc.) on the main Adobe page.
   • SAVE to your Desktop so you can find it
   • After download completes, close Firefox
   • Click on the file you just downloaded and install
     • Note: Vista and Win7 users may need to right-click the installer downloaded and choose "Run as Administrator"
     • Note: Most browsers other than IE will also get updated with this one download
     • Note: To update IE, same procedure but use IE to go: http://fpdownload.macromedia.com/get/flashplayer/current/install_flash_player_ax.exe
   • After installation, restart Firefox and check your version again.
   • Download links and other information:
     • https://support.mozilla.com/en-US/kb/Managing+the+Flash+plugin#Updating_Flash
     • or you can download, save, then run the manual installers for IE, then for Firefox (and all other browsers) from here: http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller
   • Also see: http://support.mozilla.com/en-US/kb/Installing+the+Flash+plugin
   • Also see (if needed): http://kb2.adobe.com/cps/191/tn_19166.html#main_Uninstall