This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

When I Google a subject, "cached" is shown behind most of the website addresses. I must click on the word "cached" to pick that website. If the selection does not have "cached" behind it, I am unable to visit that website.

  • 5 antwoorde
  • 2 hierdie probleem
  • 3 views
  • Laaste antwoord deur Hasan

more options

I get a "Problem loading page" error message. I must click on the word "cached" behind the web address to get to the proper page.

I get a "Problem loading page" error message. I must click on the word "cached" behind the web address to get to the proper page.

All Replies (5)

more options
  • Tap ALT key or press F10 to show the Menu bar
  • go to Tools Menu -> unselect Work Offline

Troubleshooting extensions and themes

Clear Cookies & Cache

Clear the Network Cache

Check and tell if its working.

more options

It should be sufficient to only clear the Google cookies, no need to clear all cookies as that will remove settings from other sites that you may want to keep.

"Remove Cookies" from sites causing problems (Google in this case):

  • Tools > Options > Privacy > Cookies: "Show Cookies"
more options

Perfect! That was it, thanks!!

more options

Clearing the Google cookies helped. Thanks!!

more options

To help other users find solutions, please return to this Thread and Sign-in to the forum with your Username and Password:

click on "Solved It" Next to the reply ABOVE that BEST solved your question

DO NOT click "Solved It" next to this reply