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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

on 9.0.1 all web vidoes have sound but screen is green and the browser freezes tried to restart twice no joy video works on ie but not on ff or pale moon

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Question On FF 9.0.1 all web videos have sound but screen is green and the browser freezes I tried to restart twice no joy. video works on ie but not on FF or pale moon which I just downloaded Any Ideas?? Thanks Bob

Question On FF 9.0.1 all web videos have sound but screen is green and the browser freezes I tried to restart twice no joy. video works on ie but not on FF or pale moon which I just downloaded Any Ideas?? Thanks Bob

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Hi spelltoo,

First thing I would do is take a look at Fix common audio and video issues. There is a lot of good troubleshooting information in there.

You can also disabling hardware acceleration in your Flash settings (using Firefox, right-click on any Flash object on a webpage, select Settings, uncheck "Enable hardware acceleration on the Display tab).

Ref: http://kb.mozillazine.org/Flash#Performance_or_display_issues_with_certain_Flash_videos

Hopefully this helps!