This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox won't launch and crashes when launched on a mac.

  • 1 antwoord
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur Matt_G

dalanmcnabola
dalanmcnabola
more options

When I try to launch Firefox from my MacBook Pro, running OSX 10.6.8 2.2 GHz Intel Core i7, all it does is open, say Connecting in the upper left hand corner and the nav bar says Go to a website. It freezes automatically. I've uninstalled it and reinstalled it from Mozilla's website. I have version 9.0.1.

Thanks for your help.

When I try to launch Firefox from my MacBook Pro, running OSX 10.6.8 2.2 GHz Intel Core i7, all it does is open, say Connecting in the upper left hand corner and the nav bar says Go to a website. It freezes automatically. I've uninstalled it and reinstalled it from Mozilla's website. I have version 9.0.1. Thanks for your help.

All Replies (1)

Matt_G
Matt_G
more options

Hey dalanmcnabola,

Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) Knowledge Base article. If you've recently upgraded, you might want to check out this article as well.

Hopefully this helps!