This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

firefox crashes many times daily and I need help

  • 6 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

john2013+2014
john2013+2014
more options

I am suffering from firefox crashes.firefox crashes many times daily.
This is very annoying problem to me and I really need help.
I have noticed the same Crash Reason in all the coming report IDS which is "EXCEPTION_ACCESS_VIOLATION_READ" and I am not an expert so i hope that you read the report IDS and help to to solve the problem.
report IDS 

bp-8c17280a-60d7-4629-a079-e47f52130222
8c96944d-3ba0-4691-8168-240afcb25658
bp-e1ef3e2c-8067-40e2-9718-43eca2130222
b57d0d99-b407-41ae-978e-550c3899809c
I am suffering from firefox crashes.firefox crashes many times daily.<br /> This is very annoying problem to me and I really need help.<br /> I have noticed the same Crash Reason in all the coming report IDS which is "EXCEPTION_ACCESS_VIOLATION_READ" and I am not an expert so i hope that you read the report IDS and help to to solve the problem.<br /> report IDS <pre><nowiki>bp-8c17280a-60d7-4629-a079-e47f52130222 8c96944d-3ba0-4691-8168-240afcb25658 bp-e1ef3e2c-8067-40e2-9718-43eca2130222 b57d0d99-b407-41ae-978e-550c3899809c</nowiki></pre>

Gewysig op deur cor-el

All Replies (6)

philipp
philipp
  • Moderator
more options

hello john, please see if a reset of firefox can address the problem: Refresh Firefox - reset add-ons and settings

john2013+2014
john2013+2014 Vraag-eienaar
more options

I have done the step of firefox reset before and the problem continued I want to mention that I am suffering from this from nearly 8 monthes up till now,during this time I have formatted and repartioned HD many times,disabled all addons removed avast,scanned my pc by lots of anti virus &spyware software and the problem has not been solved. I hope that anyone want reply to look and check the report IDs may this help in solving the problem

philipp
philipp
  • Moderator
more options

please try to remove those download manager addons (IDM is mentioned in on of the associated bug reports for example). your two reports also show there's quite a high memory usage on your system during the time of those crashes - this might also play a role in the crashes. it may also be a hardware problem with bad RAM...

mrwill
mrwill
more options

I'm having trouble with frequent crashing as well, ie, "Problem loading page." I've used FF for years so I figured I'd better sign up for improvements, thogh I'm no techie!

mrwill
mrwill
more options

Am I going to get any help with this? I'm trying to run a business from home and this problem is vexing, to say the least.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Hi mrwill

Could you please start a new thread for your question?

Then you can provide more information like your operating system and installed extensions and installed plugins.

In case of crashes also please add some recent crash IDs that you can find on the about:crashes page and that start with a "bp-" prefix

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information".

See:

Gewysig op deur cor-el