This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I changed Master PW and something went very wrong; keeps asking me for FIPS 140 page will not load. Help

  • 2 antwoorde
  • 2 hierdie probleem
  • 8 views
  • Laaste antwoord deur gwdt140

more options

Today I changed Master PW. I am very sure I entered old Master PW correctly and entered new one (twice) correctly also.

Apparently, it did not take. Something very wrong. I cannot load page, keep getting message: PW Required: please enter the m pw for the FIPS 140 Cryptographic, Key and.

I write everything down, I've attempted to re-enter, but nothing.

I remember old Master PW also.

ADDITIONALLY I CANNOT CLOSE FIREFOX, KEEP SEEING MAC OSX "PINWHEEL"...

HELP ME PLEASE.

Today I changed Master PW. I am very sure I entered old Master PW correctly and entered new one (twice) correctly also. Apparently, it did not take. Something very wrong. I cannot load page, keep getting message: PW Required: please enter the m pw for the FIPS 140 Cryptographic, Key and. I write everything down, I've attempted to re-enter, but nothing. I remember old Master PW also. ADDITIONALLY I CANNOT CLOSE FIREFOX, KEEP SEEING MAC OSX "PINWHEEL"... HELP ME PLEASE.

Gekose oplossing

Hi Cor-El I want to thank you very much for taking the time to write this easy to follow reply. I went directly to the Folder via the path you specified, pulled/secure deleted the 2 files, and found I could enter a new master pw without any problem. I also read that in this (and the previous version) of FF master pw changing isn't allowed... Well, damn. Guess that's why it's important to read the instructions FIRST. Thanks again. GirlWithDragonTattoo

Lees dié antwoord in konteks 👍 0

All Replies (2)

more options

Sounds that you've enabled FIPS.

  • Tools > Options > Advanced > Encryption: Certificates > Security Devices

The only way to recover from this is to delete the key3.db file and the signons.sqlite file in the Firefox profile folder.
You will lose all stored passwords.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder

You can try to restore previous version from those two files if you can find them in the Time Machine.

more options

Gekose oplossing

Hi Cor-El I want to thank you very much for taking the time to write this easy to follow reply. I went directly to the Folder via the path you specified, pulled/secure deleted the 2 files, and found I could enter a new master pw without any problem. I also read that in this (and the previous version) of FF master pw changing isn't allowed... Well, damn. Guess that's why it's important to read the instructions FIRST. Thanks again. GirlWithDragonTattoo